Majorel Ireland Limited

CSR Online Advertising Specialist - German Speaker (m/f/d)

Online seit
25.10.2019 - 11:02
Job-ID
SW-2019-10-25-282572
Kategorie
Absolventenjobs

Job-Beschreibung

As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

 

Duties and Responsibilities

  • Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations

  • Deliver efficient troubleshooting and query resolution

  • Assist customers with account optimisation through various communication channels including social networks

  • Upsell additional product features to existing B2B customers

  • Identify, qualify and overcome customer objections

  • Ability to research and develop knowledge of customers products and services

  • Collaborate with other departments to resolve customer escalations within agreed timeline

  • Meet deadlines with a fast paced environment

  • Use initiative to identify trends and/or process improvements

  • Participate in on-going product training and process upskilling

  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

 

Anforderungsprofil

Minimum Qualifications

  • Fluency in written and spoken English and the required language for the role

  • 1 years’ experience in a customer service related field

  • BA/BSc degree or equivalent 

 

Preferred Qualifications 

  • Previous product experience 

  • Fluency in additional European languages 

 

Person Specification

  • Excellent communication and negotiation skills and confidence in dealing with customers

  • Comfortable working in an online environment with general computer literacy

  • Strong analytical and problem solving abilities

  • Self-motivation to meet and exceed individual and team targets

  • General knowledge of social media and digital platforms

  • Ability to work individually and as part of a team

 

Competencies

  • Solutions Orientated 

  • Initiative

  • Collaboration

  • Organizational commitment  

  • Customer Focus

  • Teamwork

  • Organization & Planning

  • Results Orientated 

  • Attention to detail

  • Problem Solving & Information Gathering

  • Resilience & Adaptability

 

What we offer

  • Vibrant, multi-cultural environment 

  • Career & Personal Development 

  • Quarterly performance bonus

  • Comprehensive Benefits Package 

  • Subsidized Health Insurance 

  • Access to Discount Schemes

  • E learning access

  • Paid Annual Leave

Firmen- und Kontaktdaten

Firmenname
Majorel Ireland Limited
Ansprechpartner
Frau Emilia Placek
Einsatzort
Wohlrabedamm
30
13629 Berlin
Deutschland
Telefon
+48 665 920372
E-Mail

Art der Beschäftigung

Vollzeit

Weitere Informationen

Zeitraum der Beschäftigung
nach Vereinbarung