Audatex AUTOonline GmbH

User Support Professional

Online seit
09.05.2019 - 16:11
Job-ID
B-2019-05-09-250702
Kategorie
Studentenjobs

Job-Beschreibung

We’re on the hunt for a User Support Professional who already has experience in the area and is hungry for a new challenge.

What You’ll Be Doing
At Solera (Audatex AUTOonline), we believe in providing clarity and focus to what our staff are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

  • Responsible to provide full Desktop Support for all employees within Berlin, the other locations within the EMEA / APAC Region.
  • Responsible for managing the lifecycle of all service raised incidents (incident control) and service requests (request control), requiring the use of knowledge management.
  • Provide support to management and business units, as requested, when a business disruption occurs.

Additional responsibilities of the role include:

  • Provision of high quality IT Support
  • Review outstanding IT Support job list & complete tasks to high level of customer satisfaction
  • Provide support to IT Operations colleagues as required
  • Produce recommendations to improve the level of IT Support given to internal customers
  • Review and recommend product and process improvements within the IT infrastructure
  • Participation in IT Projects
  • The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

Anforderungsprofil

  • Strong knowledge of Windows OS (Clients/Server)
  • Knowledge of Microsoft Core Services - Active Directory, DNS, DHCP, File- & Print services, Exchange, SQL, SharePoint, WSUS, PKI, SCCM
  • Knowledge of network troubleshooting
  • Knowledge of MS Office/O365
  • Knowledge of managing mobile devices
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions knowledge
  • 1+ years of IT User Support, infrastructure support experience, preferably in an international environment
  • High standard of technical or professional education
  • IT Service Desk qualification or equivalent experience
  • Ability to prioritise and negotiate as well as delegate
  • Ability to multi-task to complete support and project tasks in the allotted time
  • Good communicator who can interact with users at all levels
  • Proficient in English

Firmen- und Kontaktdaten

Firmenname
Audatex AUTOonline GmbH
Ansprechpartner
Frau Ivana Lasic
Einsatzort
Lorenzweg
5
12099 Berlin
Deutschland
Telefon
+41 79 3562326
E-Mail

Art der Beschäftigung

Teilzeit

Weitere Informationen

Zeitraum der Beschäftigung
nach Vereinbarung